The DAN AP Diving Emergency Service (DES) Hotline
Toll Free 1800 088 200 (within Australia)
User Pays +61-8-8212 9242 (outside Australia)
DAN currently fully funds the Diving Emergency Service (DES) Hotline.
The DES is a 24-hour diving emergency hotline based at the Hyperbaric Unit at the Royal Adelaide Hospital in Adelaide, South Australia. It is available to all divers throughout the world. The DES doctors provide this service on a voluntary basis and DAN Asia-Pacific funds the toll free phone number.
How a call to the Diving Emergency Service (DES) in Australia is handled.
The DES is not part of DAN; it is an independent entity. However, DAN utilises the services of the DES doctors and fully funds the operation of the DES phone.
A call to the DES first comes into the control room of the ambulance service in South Australia. It is answered by a qualified ambulance officer who takes relevant details and passes the call through to the on-call DES doctor. The caller is normally able to speak directly with a hyperbaric doctor within 2 to 5 minutes of calling. The DES currently handles some 500 calls per year, from all over the world.
Calls to DES from within Australia are toll free (call 1800 088 200). However, calls from outside Australia (+61-8-8212 9242) are user pays.